Policies & Service Standards

In-stock Drop 001 orders are inspected by hand, conditioned, and handed to our regional courier within 24–48 business hours of confirmed payment.

Lagos Mainland & Island: 1–2 business days. South-West Regional (Ogun, Oyo, Osun, Ondo): 2–3 business days. Abuja & FCT: 2–4 business days. Eastern, South-South & Northern States: 3–5 business days.

Standard delivery fees are flat-rate ₦3,000 within Lagos and ₦5,000 for nationwide regional delivery across Nigeria.

All shipments require phone contact upon arrival. The courier will request confirmation from the recipient or authorized front-desk concierge before releasing the parcel.

Unworn footwear in pristine, original condition may be returned or exchanged within 7 days of delivery. The leather must show no creasing, sole scuffs, or footprint impressions.

Because Drop 001 is produced in a limited initial run of 10 pairs, direct size exchanges are strictly subject to remaining available stock. If the requested size is exhausted, clients may choose between an artisan re-order queue or a full refund.

Products ordered with optional engraved heart charms (personalized text) cannot be returned or exchanged due to custom hardware alterations, unless there is a verifiable craftsmanship defect.

Returns must include the original slim brown kraft box, protective tissue, care card, and shopping bag. Footwear returned without original protective boxing will be rejected by our intake team.

Wipe with a soft, dry cotton cloth after wear to lift fine dust and street grit. For surface smudges, dampen a microfiber towel slightly with clean water and wipe gently. Do not rub aggressively against natural dye lines.

Avoid submersion in standing water or heavy rain. If your pams get wet, blot immediately with a clean towel and stuff the vamp with dry unprinted paper to hold shape. Allow them to air-dry away from direct sunlight, heating radiators, or hair dryers.

Apply a thin coat of neutral wax balm or natural beeswax conditioner every 4–6 weeks. Allow the leather to absorb the nutrients for 15 minutes, then buff with a horsehair brush or dry lint-free cloth to restore natural luster.

Store in a cool, ventilated space away from direct sunlight, which can fade vegetable-tanned pigment. Keep shoes resting flat on their outsoles; do not stack heavy objects directly over the vamp strap.

We collect only the information required to process and deliver your order: customer name, email address, courier delivery phone number, and street address. We do not ask for dates of birth, social media credentials, or unnecessary personal survey data.

NOVEQ does not process or store credit/debit card numbers or bank credentials on our servers. All transactions are routed directly to licensed, PCI-DSS Level 1 compliant payment gateways.

Your delivery address and phone number are shared solely with our verified courier dispatch partners for the sole purpose of parcel drop-off and delivery coordination.

Official privacy and data handling standards strictly comply with the Nigeria Data Protection Regulation (NDPR) and applicable data protection statutes.

Orders are confirmed on a first-come, first-served basis. Placing an item in your bag does not reserve inventory until payment settlement is authoritatively verified by our server.

All displayed prices are in Nigerian Naira (NGN). We reserve the right to correct accidental pricing errors before order fulfillment. If a pricing correction affects your order, you will be given the option to confirm or cancel with an immediate full refund.

NOVEQ operates as a contemporary footwear design atelier based in Lagos, Nigeria.